import { Command as $Command } from "@smithy/smithy-client"; import type { MetadataBearer as __MetadataBearer } from "@smithy/types"; import type { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient"; import type { DescribeContactEvaluationRequest } from "../models/models_1"; import type { DescribeContactEvaluationResponse } from "../models/models_3"; /** * @public */ export type { __MetadataBearer }; export { $Command }; /** * @public * * The input for {@link DescribeContactEvaluationCommand}. */ export interface DescribeContactEvaluationCommandInput extends DescribeContactEvaluationRequest { } /** * @public * * The output of {@link DescribeContactEvaluationCommand}. */ export interface DescribeContactEvaluationCommandOutput extends DescribeContactEvaluationResponse, __MetadataBearer { } declare const DescribeContactEvaluationCommand_base: { new (input: DescribeContactEvaluationCommandInput): import("@smithy/smithy-client").CommandImpl; new (input: DescribeContactEvaluationCommandInput): import("@smithy/smithy-client").CommandImpl; getEndpointParameterInstructions(): import("@smithy/middleware-endpoint").EndpointParameterInstructions; }; /** *

Describes a contact evaluation in the specified Amazon Connect instance.

* @example * Use a bare-bones client and the command you need to make an API call. * ```javascript * import { ConnectClient, DescribeContactEvaluationCommand } from "@aws-sdk/client-connect"; // ES Modules import * // const { ConnectClient, DescribeContactEvaluationCommand } = require("@aws-sdk/client-connect"); // CommonJS import * // import type { ConnectClientConfig } from "@aws-sdk/client-connect"; * const config = {}; // type is ConnectClientConfig * const client = new ConnectClient(config); * const input = { // DescribeContactEvaluationRequest * InstanceId: "STRING_VALUE", // required * EvaluationId: "STRING_VALUE", // required * }; * const command = new DescribeContactEvaluationCommand(input); * const response = await client.send(command); * // { // DescribeContactEvaluationResponse * // Evaluation: { // Evaluation * // EvaluationId: "STRING_VALUE", // required * // EvaluationArn: "STRING_VALUE", // required * // Metadata: { // EvaluationMetadata * // ContactId: "STRING_VALUE", // required * // EvaluatorArn: "STRING_VALUE", // required * // ContactAgentId: "STRING_VALUE", * // CalibrationSessionId: "STRING_VALUE", * // Score: { // EvaluationScore * // Percentage: Number("double"), * // NotApplicable: true || false, * // AutomaticFail: true || false, * // AppliedWeight: Number("double"), * // }, * // AutoEvaluation: { // AutoEvaluationDetails * // AutoEvaluationEnabled: true || false, // required * // AutoEvaluationStatus: "IN_PROGRESS" || "FAILED" || "SUCCEEDED", * // }, * // Acknowledgement: { // EvaluationAcknowledgement * // AcknowledgedTime: new Date("TIMESTAMP"), // required * // AcknowledgedBy: "STRING_VALUE", // required * // AcknowledgerComment: "STRING_VALUE", * // }, * // Review: { // EvaluationReviewMetadata * // ReviewId: "STRING_VALUE", * // RequestedTime: new Date("TIMESTAMP"), * // RequestedBy: "STRING_VALUE", * // CreatedTime: new Date("TIMESTAMP"), * // CreatedBy: "STRING_VALUE", * // ReviewRequestComments: [ // EvaluationReviewRequestCommentList // required * // { // EvaluationReviewRequestComment * // Comment: "STRING_VALUE", * // CreatedTime: new Date("TIMESTAMP"), * // CreatedBy: "STRING_VALUE", * // }, * // ], * // }, * // ContactParticipant: { // EvaluationContactParticipant * // ContactParticipantRole: "AGENT" || "SYSTEM" || "CUSTOM_BOT" || "CUSTOMER", * // ContactParticipantId: "STRING_VALUE", * // }, * // SamplingJobId: "STRING_VALUE", * // }, * // Answers: { // EvaluationAnswersOutputMap // required * // "": { // EvaluationAnswerOutput * // Value: { // EvaluationAnswerData Union: only one key present * // StringValue: "STRING_VALUE", * // NumericValue: Number("double"), * // StringValues: [ // EvaluationAnswerDataStringValueList * // "STRING_VALUE", * // ], * // DateTimeValue: "STRING_VALUE", * // NotApplicable: true || false, * // }, * // SystemSuggestedValue: {// Union: only one key present * // StringValue: "STRING_VALUE", * // NumericValue: Number("double"), * // StringValues: [ * // "STRING_VALUE", * // ], * // DateTimeValue: "STRING_VALUE", * // NotApplicable: true || false, * // }, * // SuggestedAnswers: [ // EvaluationSuggestedAnswersList * // { // EvaluationSuggestedAnswer * // Value: {// Union: only one key present * // StringValue: "STRING_VALUE", * // NumericValue: Number("double"), * // StringValues: [ * // "STRING_VALUE", * // ], * // DateTimeValue: "STRING_VALUE", * // NotApplicable: true || false, * // }, * // Status: "IN_PROGRESS" || "FAILED" || "SUCCEEDED", // required * // Input: { // EvaluationQuestionInputDetails * // TranscriptType: "RAW" || "REDACTED", * // }, * // AnalysisType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // AnalysisDetails: { // EvaluationQuestionAnswerAnalysisDetails Union: only one key present * // GenAI: { // EvaluationGenAIAnswerAnalysisDetails * // Justification: "STRING_VALUE", * // PointsOfInterest: [ // EvaluationTranscriptPointsOfInterest * // { // EvaluationTranscriptPointOfInterest * // MillisecondOffsets: { // EvaluationSuggestedAnswerTranscriptMillisecondOffsets * // BeginOffsetMillis: Number("int"), // required * // }, * // TranscriptSegment: "STRING_VALUE", * // }, * // ], * // }, * // ContactLens: { // EvaluationContactLensAnswerAnalysisDetails * // MatchedRuleCategories: [ // EvaluationAutomationRuleCategoryList * // { // EvaluationAutomationRuleCategory * // Category: "STRING_VALUE", // required * // Condition: "PRESENT" || "NOT_PRESENT", // required * // PointsOfInterest: [ * // { * // MillisecondOffsets: { * // BeginOffsetMillis: Number("int"), // required * // }, * // TranscriptSegment: "STRING_VALUE", * // }, * // ], * // }, * // ], * // }, * // }, * // }, * // ], * // }, * // }, * // Notes: { // EvaluationNotesMap // required * // "": { // EvaluationNote * // Value: "STRING_VALUE", * // }, * // }, * // Status: "DRAFT" || "SUBMITTED" || "REVIEW_REQUESTED" || "UNDER_REVIEW", // required * // Scores: { // EvaluationScoresMap * // "": { * // Percentage: Number("double"), * // NotApplicable: true || false, * // AutomaticFail: true || false, * // AppliedWeight: Number("double"), * // }, * // }, * // CreatedTime: new Date("TIMESTAMP"), // required * // LastModifiedTime: new Date("TIMESTAMP"), // required * // EvaluationType: "STANDARD" || "CALIBRATION", * // Tags: { // TagMap * // "": "STRING_VALUE", * // }, * // }, * // EvaluationForm: { // EvaluationFormContent * // EvaluationFormVersion: Number("int"), // required * // EvaluationFormId: "STRING_VALUE", // required * // EvaluationFormArn: "STRING_VALUE", // required * // Title: "STRING_VALUE", // required * // Description: "STRING_VALUE", * // Items: [ // EvaluationFormItemsList // required * // { // EvaluationFormItem Union: only one key present * // Section: { // EvaluationFormSection * // Title: "STRING_VALUE", // required * // RefId: "STRING_VALUE", // required * // Instructions: "STRING_VALUE", * // Items: [ // required * // {// Union: only one key present * // Section: { * // Title: "STRING_VALUE", // required * // RefId: "STRING_VALUE", // required * // Instructions: "STRING_VALUE", * // Items: "", // required * // Weight: Number("double"), * // }, * // Question: { // EvaluationFormQuestion * // Title: "STRING_VALUE", // required * // Instructions: "STRING_VALUE", * // RefId: "STRING_VALUE", // required * // NotApplicableEnabled: true || false, * // QuestionType: "TEXT" || "SINGLESELECT" || "NUMERIC" || "MULTISELECT" || "DATETIME", // required * // QuestionTypeProperties: { // EvaluationFormQuestionTypeProperties Union: only one key present * // Numeric: { // EvaluationFormNumericQuestionProperties * // MinValue: Number("int"), // required * // MaxValue: Number("int"), // required * // Options: [ // EvaluationFormNumericQuestionOptionList * // { // EvaluationFormNumericQuestionOption * // MinValue: Number("int"), // required * // MaxValue: Number("int"), // required * // Score: Number("int"), * // AutomaticFail: true || false, * // AutomaticFailConfiguration: { // AutomaticFailConfiguration * // TargetSection: "STRING_VALUE", * // }, * // }, * // ], * // Automation: { // EvaluationFormNumericQuestionAutomation Union: only one key present * // PropertyValue: { // NumericQuestionPropertyValueAutomation * // Label: "OVERALL_CUSTOMER_SENTIMENT_SCORE" || "OVERALL_AGENT_SENTIMENT_SCORE" || "CUSTOMER_SENTIMENT_SCORE_WITHOUT_AGENT" || "CUSTOMER_SENTIMENT_SCORE_WITH_AGENT" || "NON_TALK_TIME" || "NON_TALK_TIME_PERCENTAGE" || "NUMBER_OF_INTERRUPTIONS" || "CONTACT_DURATION" || "AGENT_INTERACTION_DURATION" || "CUSTOMER_HOLD_TIME" || "LONGEST_HOLD_DURATION" || "NUMBER_OF_HOLDS" || "AGENT_INTERACTION_AND_HOLD_DURATION", // required * // }, * // AnswerSource: { // EvaluationFormQuestionAutomationAnswerSource * // SourceType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // }, * // }, * // }, * // SingleSelect: { // EvaluationFormSingleSelectQuestionProperties * // Options: [ // EvaluationFormSingleSelectQuestionOptionList // required * // { // EvaluationFormSingleSelectQuestionOption * // RefId: "STRING_VALUE", // required * // Text: "STRING_VALUE", // required * // Score: Number("int"), * // AutomaticFail: true || false, * // AutomaticFailConfiguration: { * // TargetSection: "STRING_VALUE", * // }, * // }, * // ], * // DisplayAs: "DROPDOWN" || "RADIO", * // Automation: { // EvaluationFormSingleSelectQuestionAutomation * // Options: [ // EvaluationFormSingleSelectQuestionAutomationOptionList * // { // EvaluationFormSingleSelectQuestionAutomationOption Union: only one key present * // RuleCategory: { // SingleSelectQuestionRuleCategoryAutomation * // Category: "STRING_VALUE", // required * // Condition: "PRESENT" || "NOT_PRESENT", // required * // OptionRefId: "STRING_VALUE", // required * // }, * // }, * // ], * // DefaultOptionRefId: "STRING_VALUE", * // AnswerSource: { * // SourceType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // }, * // }, * // }, * // Text: { // EvaluationFormTextQuestionProperties * // Automation: { // EvaluationFormTextQuestionAutomation * // AnswerSource: { * // SourceType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // }, * // }, * // }, * // MultiSelect: { // EvaluationFormMultiSelectQuestionProperties * // Options: [ // EvaluationFormMultiSelectQuestionOptionList // required * // { // EvaluationFormMultiSelectQuestionOption * // RefId: "STRING_VALUE", // required * // Text: "STRING_VALUE", // required * // }, * // ], * // DisplayAs: "DROPDOWN" || "CHECKBOX", * // Automation: { // EvaluationFormMultiSelectQuestionAutomation * // Options: [ // EvaluationFormMultiSelectQuestionAutomationOptionList * // { // EvaluationFormMultiSelectQuestionAutomationOption Union: only one key present * // RuleCategory: { // MultiSelectQuestionRuleCategoryAutomation * // Category: "STRING_VALUE", // required * // Condition: "PRESENT" || "NOT_PRESENT", // required * // OptionRefIds: [ // ReferenceIdList // required * // "STRING_VALUE", * // ], * // }, * // }, * // ], * // DefaultOptionRefIds: [ * // "STRING_VALUE", * // ], * // AnswerSource: { * // SourceType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // }, * // }, * // }, * // }, * // Enablement: { // EvaluationFormItemEnablementConfiguration * // Condition: { // EvaluationFormItemEnablementCondition * // Operands: [ // EvaluationFormItemEnablementConditionOperandList // required * // { // EvaluationFormItemEnablementConditionOperand Union: only one key present * // Expression: { // EvaluationFormItemEnablementExpression * // Source: { // EvaluationFormItemEnablementSource * // Type: "QUESTION_REF_ID", // required * // RefId: "STRING_VALUE", * // }, * // Values: [ // EvaluationFormItemEnablementSourceValueList // required * // { // EvaluationFormItemEnablementSourceValue * // Type: "OPTION_REF_ID", // required * // RefId: "STRING_VALUE", * // }, * // ], * // Comparator: "IN" || "NOT_IN" || "ALL_IN" || "EXACT", // required * // }, * // Condition: { * // Operands: [ // required * // {// Union: only one key present * // Expression: { * // Source: { * // Type: "QUESTION_REF_ID", // required * // RefId: "STRING_VALUE", * // }, * // Values: [ // required * // { * // Type: "OPTION_REF_ID", // required * // RefId: "STRING_VALUE", * // }, * // ], * // Comparator: "IN" || "NOT_IN" || "ALL_IN" || "EXACT", // required * // }, * // Condition: "", * // }, * // ], * // Operator: "OR" || "AND", * // }, * // }, * // ], * // Operator: "OR" || "AND", * // }, * // Action: "DISABLE" || "ENABLE", // required * // DefaultAction: "DISABLE" || "ENABLE", * // }, * // Weight: Number("double"), * // }, * // }, * // ], * // Weight: Number("double"), * // }, * // Question: { * // Title: "STRING_VALUE", // required * // Instructions: "STRING_VALUE", * // RefId: "STRING_VALUE", // required * // NotApplicableEnabled: true || false, * // QuestionType: "TEXT" || "SINGLESELECT" || "NUMERIC" || "MULTISELECT" || "DATETIME", // required * // QuestionTypeProperties: {// Union: only one key present * // Numeric: { * // MinValue: Number("int"), // required * // MaxValue: Number("int"), // required * // Options: [ * // { * // MinValue: Number("int"), // required * // MaxValue: Number("int"), // required * // Score: Number("int"), * // AutomaticFail: true || false, * // AutomaticFailConfiguration: { * // TargetSection: "STRING_VALUE", * // }, * // }, * // ], * // Automation: {// Union: only one key present * // PropertyValue: { * // Label: "OVERALL_CUSTOMER_SENTIMENT_SCORE" || "OVERALL_AGENT_SENTIMENT_SCORE" || "CUSTOMER_SENTIMENT_SCORE_WITHOUT_AGENT" || "CUSTOMER_SENTIMENT_SCORE_WITH_AGENT" || "NON_TALK_TIME" || "NON_TALK_TIME_PERCENTAGE" || "NUMBER_OF_INTERRUPTIONS" || "CONTACT_DURATION" || "AGENT_INTERACTION_DURATION" || "CUSTOMER_HOLD_TIME" || "LONGEST_HOLD_DURATION" || "NUMBER_OF_HOLDS" || "AGENT_INTERACTION_AND_HOLD_DURATION", // required * // }, * // AnswerSource: { * // SourceType: "CONTACT_LENS_DATA" || "GEN_AI", // required * // }, * // }, * // }, * // SingleSelect: { * // Options: [ // required * // { * // RefId: "STRING_VALUE", // required * // Text: "STRING_VALUE", // required * // Score: Number("int"), * // AutomaticFail: true || false, * // AutomaticFailConfiguration: { * // TargetSection: "STRING_VALUE", * // }, * // }, * // ], * // DisplayAs: "DROPDOWN" || "RADIO", * // Automation: { * // Options: [ * // {// Union: only one key present * // RuleCategory: { * // Category: "STRING_VALUE", // required * // Condition: "PRESENT" || "NOT_PRESENT", // required * // OptionRefId: "STRING_VALUE", // required * // }, * // }, * // ], * // DefaultOptionRefId: "STRING_VALUE", * // AnswerSource: "", * // }, * // }, * // Text: { * // Automation: { * // AnswerSource: "", * // }, * // }, * // MultiSelect: { * // Options: [ // required * // { * // RefId: "STRING_VALUE", // required * // Text: "STRING_VALUE", // required * // }, * // ], * // DisplayAs: "DROPDOWN" || "CHECKBOX", * // Automation: { * // Options: [ * // {// Union: only one key present * // RuleCategory: { * // Category: "STRING_VALUE", // required * // Condition: "PRESENT" || "NOT_PRESENT", // required * // OptionRefIds: [ // required * // "STRING_VALUE", * // ], * // }, * // }, * // ], * // DefaultOptionRefIds: "", * // AnswerSource: "", * // }, * // }, * // }, * // Enablement: { * // Condition: "", // required * // Action: "DISABLE" || "ENABLE", // required * // DefaultAction: "DISABLE" || "ENABLE", * // }, * // Weight: Number("double"), * // }, * // }, * // ], * // ScoringStrategy: { // EvaluationFormScoringStrategy * // Mode: "QUESTION_ONLY" || "SECTION_ONLY", // required * // Status: "ENABLED" || "DISABLED", // required * // }, * // AutoEvaluationConfiguration: { // EvaluationFormAutoEvaluationConfiguration * // Enabled: true || false, // required * // }, * // TargetConfiguration: { // EvaluationFormTargetConfiguration * // ContactInteractionType: "AGENT" || "AUTOMATED" || "CUSTOMER", // required * // }, * // LanguageConfiguration: { // EvaluationFormLanguageConfiguration * // FormLanguage: "de-DE" || "en-US" || "es-ES" || "fr-FR" || "it-IT" || "pt-BR" || "ja-JP" || "ko-KR" || "zh-CN", * // }, * // ReviewConfiguration: { // EvaluationReviewConfiguration * // ReviewNotificationRecipients: [ // EvaluationReviewNotificationRecipientList // required * // { // EvaluationReviewNotificationRecipient * // Type: "USER_ID", // required * // Value: { // EvaluationReviewNotificationRecipientValue * // UserId: "STRING_VALUE", * // }, * // }, * // ], * // EligibilityDays: Number("int"), * // }, * // }, * // }; * * ``` * * @param DescribeContactEvaluationCommandInput - {@link DescribeContactEvaluationCommandInput} * @returns {@link DescribeContactEvaluationCommandOutput} * @see {@link DescribeContactEvaluationCommandInput} for command's `input` shape. * @see {@link DescribeContactEvaluationCommandOutput} for command's `response` shape. * @see {@link ConnectClientResolvedConfig | config} for ConnectClient's `config` shape. * * @throws {@link InternalServiceException} (server fault) *

Request processing failed because of an error or failure with the service.

* * @throws {@link InvalidParameterException} (client fault) *

One or more of the specified parameters are not valid.

* * @throws {@link ResourceNotFoundException} (client fault) *

The specified resource was not found.

* * @throws {@link ThrottlingException} (client fault) *

The throttling limit has been exceeded.

* * @throws {@link ConnectServiceException} *

Base exception class for all service exceptions from Connect service.

* * * @public */ export declare class DescribeContactEvaluationCommand extends DescribeContactEvaluationCommand_base { /** @internal type navigation helper, not in runtime. */ protected static __types: { api: { input: DescribeContactEvaluationRequest; output: DescribeContactEvaluationResponse; }; sdk: { input: DescribeContactEvaluationCommandInput; output: DescribeContactEvaluationCommandOutput; }; }; }