import { z } from 'zod';
import type { ToolDefinition } from '@ariaflowagents/core';

export const tool: ToolDefinition = {
  description: 'Create a support ticket and return the ticket id',
  inputSchema: z.object({
    summary: z.string().describe('Short summary of the issue'),
    priority: z.enum(['low', 'normal', 'high']).default('normal'),
    email: z.string().optional().describe('Customer email if provided'),
  }),
  execute: async ({ summary, priority, email }) => {
    const ticketId = `TCK-${Date.now().toString(36).toUpperCase()}`;
    return {
      ticketId,
      status: 'created',
      summary,
      priority,
      email: email ?? null,
    };
  },
};

export default tool;