---
name: shipping
description: Provide shipping status guidelines and escalation steps for delayed packages.
license: MIT
metadata:
  domain: logistics
---

# Shipping Support Guidelines

Use this when a customer asks about shipping delays.

## Steps
1. Confirm the order id and shipping address.
2. Check current carrier status.
3. If delay exceeds 5 business days, offer escalation.
4. Provide a clear next update window.