Group room blocks (15+ guests): rates, tour-leader comp, credit approval, cancellation terms.

Group threshold: 15 or more guests traveling together is a group block, handled with record_group_inquiry - not the individual booking flow. Under 15, book rooms individually instead.

Group rate: a provisional 10 percent off the standard nightly rates for the block; the final rate is quoted by the group desk when the block is confirmed.

Tour leader: one complimentary room per 15 paying guests.

What to collect for the inquiry: sponsor company, contact name and callback number, party size, the predominant room-share arrangement (twin, double, single, or mixed), and the dates (check-in plus number of nights).

Credit approval: a sponsor company that hasn't worked with the hotel before needs credit approval with Director sign-off before anything is confirmed. Never confirm a group block on the spot - record the inquiry and tell the caller the group desk will call back within two business days to confirm.

Cancellations: individual rooms can be released from a confirmed block up to 30 days before arrival at no charge; inside 30 days, one night per cancelled room is retained.